About SJA Global Tech Services
Built on Purpose.Driven by People.
We are a Philippine-based BPO and technology-enabled services company committed to connecting people, empowering solutions, and creating meaningful opportunities for our employees, clients, and communities.
Our Mission
To deliver reliable, compliant, and high-quality business process outsourcing services that empower our clients to grow, while creating meaningful employment and development opportunities for Filipino professionals.
Our Vision
To be a globally recognized Philippine-based BPO partner known for operational excellence, people-centered culture, and technology-driven service delivery.
Our Story
From the Philippines to the World
SJA Global Tech Services Inc. was founded with a clear purpose: to bridge the gap between world-class talent in the Philippines and the growing demand for high-quality outsourced services from international clients. We combine skilled professionals, operational discipline, and technology-driven processes to provide efficient, reliable, and scalable solutions across four core service areas.
Our organization is built on the belief that great service starts with great people. We invest in our team's growth, maintain rigorous quality standards, and operate with the transparency and accountability that global partners expect.
Philippines-Based
Serving International Clients
What Sets Us Apart
Our Operating Pillars
Skilled Professionals
A carefully selected and continuously trained workforce of English-proficient Filipino professionals aligned to international service standards.
Operational Discipline
Structured workflows, rigorous QA processes, and performance metrics that ensure consistent, measurable outcomes for every client.
Technology-Driven
Modern platforms and data-driven processes that maximize efficiency, reduce error rates, and keep operations scalable and future-ready.
Compliance-First
Onsite-first operations with strict adherence to data privacy, labor regulations, and client-specific compliance requirements.
Executive Leadership
The People Behind SJA
Our leadership team brings together decades of experience in BPO operations, technology services, and people management — united by a shared commitment to excellence.
Atty. Gretchen Dolatre
Chief Executive Officer
Her seven years of experience in government office, combined with her background in litigation, have equipped her to handle complex and sensitive matters requiring sound judgment, strict compliance with laws and regulations, effective communication, and careful attention to procedural requirements. She is committed to continuously developing her legal expertise and using her experience in law, litigation, and election administration to provide competent, ethical, and effective legal service. Her objective is to leverage her experience as a lawyer and election administration professional while building expertise in the BPO industry, developing a strong understanding of BPO operations, and contributing her legal, administrative, analytical, and leadership skills to the growth and success of the organization.
Marc Andrew P. Madarang
COO | CTO | Business Development
Marc began his career with four years of sales experience across organizations such as Nestlé, Johnson & Johnson, and JDH Zuellig, developing a strong foundation in client engagement, relationship management, business development, sales execution, and commercial strategy. He later expanded his technical background through hands-on experience in computer systems, networking, troubleshooting, and technical support. He subsequently built 19+ years of experience in the BPO and contact center industry across Customer Service, Workforce Management, Real-Time Operations, Command Center, Data Infrastructure, and leadership roles with organizations including Convergys, Asurion, Concentrix, TELUS International, and FIS. Today, he brings these disciplines together across business development, operations, technology, and BPO solutioning—connecting client requirements with practical, scalable, and commercially viable delivery capabilities.
Renz Joseph Rosales
Chief Business Transformation & Quality Officer
Business transformation, quality governance, performance oversight, and continuous improvement.
Marisol Atajar
Client Service Manager
With more than 7 years of experience in the BPO industry, she brings a diverse background in Quality Assurance, Business Development, operations, and team management. Her experience includes maintaining quality standards, improving processes, developing client relationships, and supporting business growth. Prior to her BPO career, she also worked as a Marketing Assistant in the fast-food industry, gaining hands-on experience in marketing, customer engagement, and business operations. With experience across both marketing and BPO environments, she brings a practical understanding of people, processes, client needs, and business development. She now focuses on business development and operational support, helping businesses build capable teams, improve processes, and develop practical outsourcing solutions that support long-term growth.
Atty. Juan B. Aguila Jr.
Corporate Secretary & Legal Counsel
Corporate secretarial duties, legal counsel, regulatory compliance, and contract review.
Ready to Partner With Us?
Let's explore how SJA Global Tech Services can support your operations and growth objectives.