Technology & Security
Built for Security.Designed for Scale.
SJA operates a technology-enabled BPO environment built around Microsoft 365 Business Premium, supported by information-security, data privacy, access-control, and business-continuity practices.
Core Capabilities
Our Technology Infrastructure
A comprehensive stack covering cloud, identity, endpoint, network, data, and compliance — built to protect client operations.
Microsoft 365 & Cloud
Entra ID, SharePoint, OneDrive, Teams and Microsoft 365 services form the backbone of our cloud-enabled operations.
Identity & Access
Individual accounts, MFA, role-based access and controlled onboarding/offboarding ensure only authorized personnel access client systems.
Endpoint Security
Intune and Microsoft Defender for Business protect every device in our operating environment.
Network Infrastructure
Business connectivity, firewall, switching, servers and secure network access underpin reliable, protected operations.
Data Protection
Client confidentiality, access controls, data minimization, retention policies and secure disposal practices safeguard all data.
Privacy Compliance
Our framework is aligned with the Philippine Data Privacy Act (RA 10173), ensuring lawful and responsible data handling.
Information Security
Security policies, incident reporting, access controls and security awareness programs protect our operating environment.
Business Continuity
Contingency planning for connectivity, power, system, facility and security disruptions keeps operations running for clients.
Application Security
Controlled use of CRM, WFM, dialer, lead-generation and client-required applications with appropriate access governance.
Client-Specific Controls
Security and technology requirements can be adapted to each account, accommodating client-mandated tools and compliance standards.
Our Approach
People + Process + Technology + Governance
SJA's objective is to protect client information, secure the operating environment, maintain continuity, and provide a scalable technology foundation for client operations.
Security capabilities are implemented progressively and may vary by client engagement. SJA does not claim certifications or controls that have not been formally implemented or validated.
Ready to Discuss Your Security Requirements?
Our team can walk you through our technology stack and tailor controls to meet your specific compliance and operational needs.